Mobile WIZ Usage Inquiry

  1. What is WiZ?
  2. How do I use WIZ if I'm a Globe Handyphone Subscriber?
  3. How much do I spend for each WIZ request or command?
  4. How much do I spend for WIZ usage?
  5. What equipment do I need for WiZ?
  6. What is a HotSpot?
  7. What types of applications can I use in a WiZ HotSpot?
  8. Where can I buy a Wi-Fi client adapter?
  9. What brands of Wi-Fi client adapters will work with WiZ?
  10. I have a laptop, Wi-Fi client adapter, and WiZ account? How do I connect to WiZ?
  11. Whom can I call if my account doesn't work?
  12. Where can I find WiZ HotSpots ?
  13. I still have some more questions. Whom can I ask for help?
  14. Can I check my usage online?
  15. My computer asks for a network name or SSID. What do I enter if I want to use WiZ?
  1. What is WiZ?
    WiZ is a new and exciting broadband Internet service from GlobeQUEST using the IEEE 802.11b or Wi-Fi wireless networking standard. It stands for Wireless Internet Zone. WiZ lets you connect to the Internet at broadband speeds using a Wi-Fi enabled laptop or PDA. Look for our WiZ logo at your favorite places and hangouts and get wirelessly connected fast!

  2. How do I use WIZ if I'm a Globe Handyphone Subscriber?
    If you are a postpaid Globe Handyphone subscriber, all you need to do is text WIZ_ON to 2333 or dial *9910 and a 24 hour username and password is sent to you. Other WIZ commands are as follows:

    WIZ_OFF or *9911Cancel/Terminate WIZ username and password
    WIZ_USAGE or *9912Check current WIZ usage for current username and password
    WIZ_HELP or *9913Customer Service Support

  3. How much do I spend for each WIZ request or command?
    You are charged P2.50 for every WIZ command.

  4. How much do I spend for WIZ usage?
    From Feb. 20 to March 31, WIZ usage will be on a free trial basis. You will be informed of WIZ per minute charges after the free trial period.

  5. What equipment do I need for WiZ?
    You need to have a Wi-Fi enabled laptop or PDA. If Wi-Fi is not built-in, you need to get a Wi-Fi client adapter to use with your laptop or PDA.

  6. What is a HotSpot?
    A HotSpot is a place where wireless Internet is available. A WiZ HotSpot is a place where WiZ service is available.

  7. What types of applications can I use in a WiZ HotSpot?
    WiZ lets you connect wirelessly to the Internet at broadband speed. Not only can you use it to browse, but to also email, download files, chat, play games, and do remote office work. You can also run office intranet applications and VPNs over WiZ. Think of WiZ as letting you run the same applications you would normally run on a wired Internet connection wirelessly!

  8. Where can I buy a Wi-Fi client adapter?
    You can buy a Wi-Fi client adapter from computer stores and distributors like PCXpress. Globe is working with Wi-Fi makers to make them more easily available. Contact marketing@globequest.com.ph for updates and referrals.

  9. What brands of Wi-Fi client adapters will work with WiZ?
    So far, these are brands that we've tested and can recommend: — Avaya
    — Buffalo
    — Cisco Aironet
    — Compaq
    — Fujitsu
    — IBM
    — Intel
    — Nokia D211
    — Orinoco
    Generally speaking, any Wi-Fi certified client adapter should work with WiZ.

  10. I have a laptop, Wi-Fi client adapter, and WiZ account? How do I connect to WiZ?
    To connect to WiZ, first you need to be within indoor range of a WiZ HotSpot. Secondly, you need to have your Wi-Fi client adapter properly configured. If you satisfy both requirements, just open your web browser and WiZ will automatically ask for your username and password. If you are having a difficult time configuring your Wi-Fi client adapter, refer to our Wi-Fi client adapter setup guide or contact customer service for assistance (Manila: 79-SUPRT (79-78778), VisMin: 1-8008-79-SUPRT (1-8008-79-78778), or helpdesk@globequest.com.ph).

  11. Whom can I call if my account doesn't work?
    You may contact customer service at 79-SUPRT (79-78778)-Manila, 1-8008-79-SUPRT (1-8008-79-78778)-VisMin, or helpdesk@globequest.com.ph.

  12. Where can I find WiZ HotSpots ?
    Mactan Airport Domestic/International/BO's Coffee Cebu
    Cebu City Sports in front of Marriott Cebu
    Cebu City Sports Stage AreaCebu
    Cebu Ayala Center Business Ctr 3F Cebu
    Cebu Ayala Center BO's Coffee ClubCebu
    Cebu Ayala Center Front Guest GFCebu
    Cebu Marcelo Fernan FoundationCebu
    Cebu Waterfront LahugCebu
    Davao Bastis BrewDavao
    Makati - Glorietta - E-LOUNGE Makati Glorietta
    Makati - Resto 12 - Greenbelt 2 Makati Greenbelt 2
    Makati - Cafea - Greenbelt 3 Makati Greenbelt 3
    Makati - D'Marks - Greenbelt 3 Makati Greenbelt 3
    Makati - Foodcourt - Greenbelt 3 Makati Greenbelt 3
    Makati - RCBC EAT Makati - RCBC
    Manda - GT Plaza - KIMCHIManda - GTP
    Manda - Legend Hotel - Function RomManda - Legend
    Manda - Legend Hotel - LobbyManda - Legend
    Pampanga - Clark - Holiday Inn PampangaClark
    Pasig - Allegro Café - WynsumPasig
    San Juan - Greenhills Theater mall San JuanGreenhills

  13. I still have some more questions. Whom can I ask for help?
    You may ask the HotSpot staff, Customer Service
    Manila: 79-QUEST (79-78378), 79-SUPRT (79-78778)
    VisMin: 1-8008-79-SUPRT (1-8008-79-78778), helpdesk@globequest.com.ph
    or Marketing (marketing@globequest.com.ph).

  14. Can I check my usage online?
    You can check your Wi-Fi usage online at the mobilewiz.globequest.com.ph. You can also check your current WIZ usage by texting WIZ_USAGE or dial *9912 on your Globe Handyphone line.

  15. My computer asks for a network name or SSID. What do I enter if I want to use WiZ?
    The network name or SSID of WiZ is "globequest".



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